You can view your ticket's status from the CommonAccess Pro Customer Care Portal.
Why Use Our Customer Care Portal
It's true that you can reply to your open tickets via your email, but our Customer Care portal is helpful if you need to manage all of your conversations with us. You can also see your ticket's status and reply or add additional notes directly to your tickets.
It's also more helpful than email because sometimes your email provider may place our responses to you in your Junk or Spam folders.
How to View Your Tickets
STEP 1A: Create an Account
If you already have an account with us, move to step 1B.
On the home page of our Knowledge Base, select Sign Up.
On the next page, put in your first and last name, and the email address linked to your CommonAccess Pro account. You will need to validate your email address after this step.
Go to step 2.
STEP 1B: Login to Your Account
On the home page of our Knowledge Base, select Login.
Now you will need to log in using the email address and password that you signed up with.
OR, you can login using your Google, Facebook, or Twitter credentials. Remember, the email address you have on your CommonAccess Pro account is best.
STEP 2: View Your Tickets
Now that you've logged in, you should have been redirected back to our Support homepage. In the navigation bar, select the button Tickets.
Step 3: View Your Tickets
What is now displayed is a list of all the tickets we have received from your account. You will be able to see tickets names, descriptions, and statuses. If you have a question related to one of your tickets, you can select the applicable ticket and write a comment in the available comment section. Please do not reply to closed tickets. Instead, please put in a new support ticket.