During your day-to-day activities, your computer saves various information to make your user experience easier. This can also happen while you are in your CommonAccess Pro editor. Sometimes, the buildup of information can cause a conflict that may cause the editor to freeze.
To fix this type of problem, please clear your browser's cache.
If you have cleared your browser's cache and still experiencing a frozen editor, take a screenshot and put in a support ticket with us. We will contact you directly to help you troubleshoot your issues.